MTN to comply with NCA sanctions


The Chief Executive Officer of MTN Ghana, Selorm Adadevoh, has said the telecommunication company will comply with the recent sanctions imposed on the company and three other telcos by the National Communication Authority (NCA).

The NCA fined all four Mobile Network Operators (MNOs) in the country a total of GHS34,065,000.00 for poor quality of service.

AirtelTigo, Glo, MTN, and Vodafone were fined for their non-compliance with various Quality of Service (QoS) requirements.

AirtelTigo (GHS11,635,000.00), Glo (GHS4,460,000.00), MTN (GHS9,080,000.00) and Vodafone (GHS8,890,000.00).

The NCA regularly undertakes QoS Monitoring to determine whether the telcos comply with their licence conditions and to ensure that consumers receive the best quality service they have paid for.

Mr Adadevoh told the Journalists for Business Advocacy (JBA) group at MTN’s headquarters in Accra that: “We will comply with the decision of the regulator.”

“So, we are planning to meet the NCA over the fine soon. We will engage the NCA to enable us to get details of the fine”, Mr Adadevoh stressed.

He further noted that the issue of quality of service is not only in the purview of the telcos, emphasising that: “There are also external factors which affect the quality of service”.

“We can’t control the external factors but we are trying our best to get them solved”, Mr Adadevoh added.

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